Refund Policy
Last updated 7 October 2026
The short version. Cancel any time and you won’t be charged again. If something went wrong with a payment, ask within 14 days and we’ll look at it. In the EU, the EEA, Switzerland and the UK you also have a legal 14-day right to withdraw from your first payment.
1. Who handles refunds
StraxFit is sold through Paddle.com, our reseller and Merchant of Record. Paddle takes your payment and makes any refund, back to the payment method you used. This page explains Paddle’s refund policy as it applies to StraxFit; where the two differ, Paddle’s policy applies.
2. Asking for a refund within 14 days
You can ask for a refund within 14 days of a payment. Write to [email protected] from the e-mail address on your account, or use the link in your Paddle receipt. Every request is looked at individually, considering for example how much StraxFit has been used and why you are asking. A refund isn’t guaranteed, and it is refused where there is evidence of fraud or abuse of refunds.
3. Your legal right to withdraw
If you live in the EU, the EEA, Switzerland or the UK, you can withdraw from your purchase within 14 days of your first payment without giving a reason, and receive a refund. In the UK this also applies to the renewal of a yearly subscription. Consumers in some other countries have similar rights for a shorter or longer time; Paddle’s policy lists them.
To withdraw, contact us or Paddle within that time with a clear statement that you want to withdraw.
4. Renewals and cancelling
Subscriptions renew automatically until you cancel. Cancel any time in the app (Account → Manage subscription) or from the link in any Paddle e-mail; you keep access until the end of the period you have paid for and won’t be charged again. Apart from sections 2 and 3, payments for periods that have already started are not refunded.
5. What happens after a refund
Once a refund is approved, the subscription ends and access to StraxFit stops straight away. Paddle sends the money back to your original payment method, usually within 14 days; how soon it shows depends on your bank. Your plans and notes stay in your account, so you can pick up again if you subscribe later, or delete the account if you prefer.
6. If we close StraxFit
If we ever close StraxFit, or remove something important you have paid for, we’ll refund the part of your period you can’t use.
7. Contact
Questions about a refund: [email protected]. Questions about a charge or an invoice can also go straight to Paddle through the link in your receipt.